Zappos Review – High-Quality Shoes & Great Customer Service!

zappos review 2023

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With an impressive selection of boots, heels, loafers, sneakers, sandals, slides, slippers, and more – there’s something suitable for everyone! But how do you know if buying from Zappos is worth it?

As a sneakerhead, I decided to put their shoes to the test. In this Zappos review, you’ll learn how I feel about the quality, comfort, and style each pair of shoes from their lineup has to offer.

About Zappos

Zappos is an online shoe retailer that has been around since 1999 when it was founded by Nick Swinmurn. Since then, Zappos has become one of the largest and most recognized shoe retailers around the world.

Acquired by Amazon in 2009, Zappos offers a massive selection of shoes for men, women, children, and babies in all sizes and styles. Today, Zappos is a fashion retailer and has a collection of clothing, apparel, handbags, and other accessories.

With over 3 million products from over 1,500 brands, you can browse through their selection and find the perfect pair of shoes for any occasion.

Unparalleled Comfort Levels Of Zappos Shoes

When it comes to finding shoes that provide maximum comfort, there’s no better option than Zappos.

Their selection features a wide range of styles from casual wear to formal wear, so you can always find what you need no matter the occasion.

Not only do they carry an extensive line of different brands and sizes, but they also take extra measures to ensure their shoes are as comfortable as possible.

From orthotic-friendly designs to lightweight soles and cushioned insoles, there’s something for everyone at Zappos.

Countless Styles From Your Favorite Brands

Zappos offers an amazing collection of shoes from a variety of top brands. Whether you’re looking for something casual, like flip flops or sneakers, or something dressier like Oxfords and loafers, Zappos has it.

Some of their most popular brand names include Nike, Adidas, ASICS, Clarks, Converse, New Balance, Puma, and more.

They also feature collections from designer labels such as Gucci, Prada, and Jimmy Choo.

With so many styles to choose from, you’ll be sure to find the perfect pair!

Browse all shoes on Zappos

Zappos Superior Customer Service From Start To Finish

What really sets Zappos apart from other footwear providers is its commitment to customer service.

They provide helpful advice on everything from selecting the right size shoe to understanding their return policy; plus each order is shipped free with no additional fees or charges.

And if you decide that a particular purchase isn’t right for you, after all, they offer easy returns so you can quickly exchange it for another item or receive a full refund – whichever works best for your needs.

Fast Shipping & Delivery Times

Not only do they have an excellent selection of shoes with unbeatable prices; but at Zappos, customers can also enjoy fast shipping times as well!

So if you’re running late on a special occasion or just need to have your order delivered quickly – rest assured that your new pair will arrive in time without compromising quality or speed.

Live Chat Support

You can also have a live chat with one of the members of the Zappos Customer Loyalty Team. Plus their team is also available 24/7 via email or chat rooms if help is needed along the way!

Zappos Review – Pros & Cons

zappos brand and style quality review

Pros Of Ordering Shoes From Zappos

  • Shopping at Zappos is legit one of the most convenient ways to buy shoes online.
  • They have thousands of brands and styles all in one place.
  • You can quickly compare prices, read customer reviews, and find the perfect pair of shoes for your needs.
  • Zappos also offers a 365-day free return shipping policy.
  • Plus, their free shipping and free returns make it an even more attractive option.

Cons Of Buying From Zappos

  • Some shoppers may find that their selection isn’t as large as other online retailers like or eBay.
  • Additionally, some buyers may be put off by their higher prices compared to other stores.

Overall, I would highly recommend Zappos to anyone looking to purchase shoes online. The quality, comfort, and customer service make them a great option for any shopper.

Visit Zappos Now

My Personal Experience With Zappos

Zappos is one of my go-to shopping destinations for shoes. Whether I’m looking for something casual, glamorous, or even athletic, Zappos has it all! With their vast selection and free shipping, what’s not to love?

First Impressions

When I first ordered a pair on Zappos, I was pleasantly surprised by how many different options they had and they arrived quickly without having to pay for shipping.

From comfy sneakers to sexy high heels and everything in between, there are countless styles to choose from.

There have hardly been any times when I didn’t find my pair of boots on Zappos.

However, if you need boots for hiking, check out my Nortive 8 boots review.

If you need to casual boots for men in women, check out my Frye Boots review.

Lastly, If you are in need of a high quality (yet pricey) handmade boots, Nicks Boots are hard to beat. You can read my Nicks boots review here.

Great Quality & Prices

The best part is that I can find a great deal without sacrificing quality. Most of the time when I make a purchase on Zappos the prices are always reasonable and the quality of the shoes is unbeatable.

Great Customer Experience

Not only does Zappos have an impressive inventory of footwear but they also have great customer service. Whenever I needed help or had a question, their staff was friendly and helpful.

I remember when I placed an order from Zappos and had some fitting issues, I contacted Zappos.

They allowed me to return items that didn’t fit right away and they even sent me additional sizes to make sure I got the perfect fit.

My Verdict

I’m always impressed with Zappos’ selection of quality shoes and excellent customer service, so I will definitely be shopping for their collection again in the future!

If you’re looking for fashionable, comfortable shoes at an affordable price, Zappos is definitely the way to go. Highly recommended!

Browse all shoes on Zappos

FAQs – Zappos Shoes Review

Is Zappos a trusted site?

Yes, Zappos is a trusted and reliable site. They have an A+ rating from the Better Business Bureau and are known as an industry leader in customer service representatives.

Is Zappos a good place to order from?

Yes, it’s definitely a great place to order from! Not only do they offer a vast selection of shoes, but they also provide unbeatable customer service with fast shipping and returns.

All items sold on their website go through a rigorous authentication process to ensure that customers receive the real deal every time.

Are Zappos products authentic?

Yes, all products sold by Zappos are authentic and come from reputable brands such as Nike, Adidas, Converse, Puma, New Balance, and more.

Is Zappos owned by Amazon?

Yes, Zappos was bought by Amazon in 2009. 

Why does Zappos take so long to ship?

The longer time frame can be due to peak sales or holidays as well as varying levels of international shipping services available in different countries.

How long does Zappos usually take to ship?

When you place your order at Zappos, the standard shipping takes around 1-2 days with delivery taking 3 to 5 business days depending on your location.

If you want, you can also pay for expedited shipping. Some customers may also be eligible to get free expedited shipping.

Why is Zappos so great?

Zappos is so great because they offer unbeatable customer service, fast and free shipping, a huge selection of shoes, and hassle-free returns.

They also have a rewards program that lets shoppers earn points toward future purchases.  

Is Zappos an ethical company?

Yes, Zappos is an ethical company that values sustainability and social responsibility. They strive to reduce their environmental impact by using recycled materials in all of their packaging, as well as donating 1% of their profits to charitable organizations.

Does Zappos refund?

Yes, Zappos offers a generous refund policy that allows customers to return items within 365 days of purchase for a full refund.

In addition, they also offer free shipping on returns so customers don’t have to worry about paying out of pocket for the cost of shipping back an item.

Is Zappos The Best Shoe Store?

is zappos legit?

Zappos is a great resource for finding shoes. They have a wide selection of shoes and their prices are fair. However, it’s important to note that they don’t always have the best deals compared to other online retailers. Be sure to check out my other shoe store reviews for additional options.

That said, their customer service is impeccable and you can be sure that you’re getting a quality product if you order from them. So, whether or not Zappos is the “best” shoe store depends on what your needs are as a shopper.

If you’re looking for maximum varieties or the cheapest prices, then you may want to look elsewhere. But if you’re looking for exceptional customer service and high-quality products, then should definitely be at the top of your list!

Visit Zappos Now

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